juan365app Privacy Policy

// TABLE OF CONTENTS

Who We Are
Data We Collect
How We Collect Data
Why We Use Your Data
Legal Basis
Data Sharing
International Transfers
Data Retention
Cookies & Tracking
Your Rights
Children's Privacy
Security Measures
Policy Changes
Contact & DPO

📋 Summary: juan365app collects only the data necessary to operate a safe, compliant, and enjoyable gaming platform for Filipino players. We do not sell your personal data to third parties. You have the right to access, correct, and delete your data at any time by contacting our Data Protection Officer.

1. Who We Are

juan365app ("we", "us", "our") operates the online gaming platform accessible at https://juan365app.app (the "Platform"). For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, juan365app acts as the Personal Information Controller (PIC) in respect of the personal data of registered users and visitors to the Platform.

juan365app is committed to processing personal data in a manner that is consistent with the principles of transparency, legitimate purpose, and proportionality as required under Philippine data protection law.

2. Personal Data We Collect

Depending on how you interact with the juan365app Platform, we may collect the following categories of personal data:

Category	Examples	Required?
Identity Data	Full name, date of birth, government-issued ID number, nationality	Yes – KYC
Contact Data	Email address, mobile number, residential address	Yes – Registration
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history	Yes – Payments
Account Data	Username, encrypted password, account preferences, login history	Yes – Account
Gaming Data	Bet history, game sessions, win/loss records, bonus usage	Yes – Regulatory
Technical Data	IP address, device type, browser, operating system, session duration	Automatic
Communications Data	Live chat transcripts, support emails, feedback submissions	When provided
Marketing Data	Promotional preferences, opt-in/opt-out records	Optional

We do not collect sensitive personal information (as defined under RA 10173) unless strictly required for identity verification or regulatory compliance, and only with your explicit consent where required by law.

3. How We Collect Your Data

juan365app collects personal data through the following means:

Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
Automated technologies: Cookies, web beacons, pixel tags, and server logs that automatically collect technical and usage data when you access the Platform.
Third-party sources: Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and game suppliers who may share data with us in connection with your use of the Platform.
Publicly available sources: Regulatory watchlists, sanctions databases, and publicly available records used for AML and responsible gaming compliance.

4. How We Use Your Personal Data

juan365app uses your personal data for the following purposes:

To create, verify, and manage your juan365app account.
To process deposits, withdrawals, and other financial transactions in Philippine Peso (₱).
To comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and PAGCOR regulatory requirements.
To provide customer support and respond to your inquiries via live chat or email.
To detect, investigate, and prevent fraud, cheating, collusion, and other prohibited conduct.
To enforce our Terms and Conditions and other platform policies.
To personalize your gaming experience and deliver relevant promotions (where you have opted in).
To operate responsible gaming tools, including self-exclusion, deposit limits, and session reminders.
To analyze Platform usage and improve our services, games, and user interface.
To send you transactional communications (account alerts, deposit confirmations, withdrawal notifications).
To send you marketing communications where you have provided consent, and to manage your marketing preferences.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, juan365app processes your personal data on the following legal bases:

Contractual necessity: Processing required to perform our contract with you (account management, payment processing, game provision).
Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
Consent: Processing for marketing communications and optional data uses, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

juan365app does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your transactions.
Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and screening against regulatory watchlists.
Game suppliers: Licensed third-party game providers whose platforms are integrated into juan365app. These providers may receive limited technical data necessary to deliver their games.
Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or court order.
IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict data processing agreements.
Professional advisers: Lawyers, auditors, and accountants who require access to data in the course of providing professional services to juan365app.

All third-party processors engaged by juan365app are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with our documented instructions.

7. International Data Transfers

Some of our third-party service providers, including game suppliers and cloud infrastructure providers, may be located outside the Philippines. Where personal data is transferred internationally, juan365app ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines, including contractual clauses that impose data protection obligations equivalent to those applicable in the Philippines.

8. Data Retention

juan365app retains personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

Account and KYC data: Retained for a minimum of 5 years following account closure, in accordance with PAGCOR and AMLC requirements.
Transaction and gaming records: Retained for a minimum of 5 years from the date of the transaction.
Support communications: Retained for 2 years from the date of the last interaction.
Marketing preferences: Retained until you withdraw consent or request deletion, subject to legal retention obligations.
Technical and log data: Retained for up to 12 months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9. Cookies and Tracking Technologies

juan365app uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled. They include session authentication tokens and security cookies.
Functional cookies: Remember your preferences (language, currency display, game settings) to provide a personalized experience.
Analytics cookies: Collect aggregated, anonymized data about how users interact with the Platform to help us improve performance and usability.
Marketing cookies: Used to deliver relevant promotional content within the Platform. These are only activated where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential to Platform operation.

10. Your Data Subject Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by juan365app:

Right to be informed: The right to know what personal data we collect and how it is used — as set out in this Privacy Policy.
Right of access: The right to request a copy of the personal data we hold about you.
Right to rectification: The right to request correction of inaccurate or incomplete personal data.
Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
Right to object: The right to object to processing based on legitimate interests, including direct marketing.
Right to data portability: The right to receive your personal data in a structured, commonly used format.
Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time.
Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within 15 business days in accordance with NPC guidelines.

11. Children's Privacy

juan365app is strictly an adult platform. Access is prohibited to any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete all related personal data. If you believe a minor has registered on juan365app, please contact us immediately at the details provided in Section 14.

12. Security Measures

juan365app implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
Encryption of sensitive data at rest, including financial data and identity documents.
Multi-factor authentication (MFA) options for account access.
Regular penetration testing and vulnerability assessments conducted by independent security firms.
Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
24/7 security monitoring and automated threat detection systems.
Regular staff training on data protection and information security best practices.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, juan365app will notify the NPC and affected data subjects in accordance with the requirements of RA 10173 and NPC Circular 16-03.

13. Changes to This Privacy Policy

juan365app reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will publish the updated Policy on the Platform with a revised effective date and, where appropriate, notify registered users via email or in-platform notification.

Your continued use of the juan365app Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

14. Contact and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan365app, please contact our Data Protection Officer (DPO):

Data Protection Officer

juan365app Platform

Email: [email protected]

Response time: within 15 business days of receiving a verified request. For urgent account security matters, please use the 24/7 live chat facility on the Platform.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data protection rights have been violated. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.

// PRIVACY COMMITMENT HIGHLIGHTS

RA 10173 Compliant

juan365app processes all personal data in full compliance with the Data Privacy Act of 2012 and NPC regulations. Your rights as a Filipino data subject are protected at every step.

256-bit SSL Encryption

All data transmitted between your device and juan365app is protected by industry-standard 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using AES-256.

We Never Sell Your Data

juan365app does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is used only to operate and improve the Platform.

Full Data Subject Rights

Access, correct, delete, or port your data at any time. Our DPO responds to all verified requests within 15 business days in line with NPC guidelines.

Transparent Cookie Use

We clearly disclose all cookie types used on the Platform. Marketing cookies are only activated with your explicit consent and can be withdrawn at any time via browser settings.

Strict 21+ Enforcement

juan365app never knowingly collects data from anyone under 21. Any account found to belong to a minor is immediately closed and all associated data permanently deleted.